Which is my user's number and password as a member of the ULL?

It is the same number you usually use in other services of the ULL (virtual classroom, e-mail, "Sede Electrónica",...):

user: alu0000000000
password: NNNN1111 (four capital letters followed by 4 numbers)

May I get a reader card without being a ULL member?

Yes. To do so, you have to fill an application form for external users available in every desk of all ULL libraries.  Also, you have to submit a petition giving the reason of your request, together with a reference written by a teacher or a ULL PAS worker and a recent photograph.

Alumni ULL’s partners (Alumni Association and Amigos de la ULL) can use the lending service by showing the University card to which they are entitled due to their status as partners.

I am not a ULL member. Can I consult the library collection?

The library is open to everybody. Most of the items of the collection has free access and can be consulted in the reading rooms by anyone. However, you will need an external user card to take a book with you out of the library. Other entities’ members can enjoy the same privileges that the rest of the ULL community due to an agreement established with the ULL. (As long as they have their reader card.)

What questions can the Library's Chat Service answer me?

  You can ask any question related to the library, its facilities, equipment, services, resources, hours, and so on.

On the contrary, questions related to renewal and booking management of loans, as well as, questions about personal information do not be answered. If you have a complex question about bibliographic issues, it will be sent to the faculty's libraries. It is important for you tu know that you will not receive an immediate answer.

The aim of this new service is to stablish a communication system between users and the library in real time, assuring privacy and security.
This service can be used by anyone, even if the person does not belong to the ULL community.

If you need more information about this service, you can browse the following link:http://www.bbtk.ull.es/view/institucional/bbtk/Chat/es